Returns & Exchanges

At The Solved Skin, we want you to love your glow; if you are not completely satisfied with your purchase, we offer a 30-day return policy on all eligible skincare products. Our team is dedicated to ensuring your experience is seamless, whether you need a refund or a product swap.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or email our support team with your order number and the reason for your return to receive a pre-paid shipping label.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the product is at least 50% full and includes all original components.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving the label.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.